Refund and Returns Policy

Refund Policy for PENDER CHEMSCIENCE, LLC

1. Refund Eligibility

1.1. Peptide Products: Due to the sensitive nature of peptide products and the potential for contamination, we do not offer refunds on peptide products once the order has been processed and shipped. Please carefully study your order before completing the purchase.

1.2. Home Lab Equipment: Refunds for home lab equipment are considered on a case-by-case basis. To be eligible for a refund, the equipment must be unused, in its original packaging, and restored within 30 days of the purchase date. The customer is responsible for return shipping costs.

2. Return Process

2.1. Peptide Products: We do not accept returns on peptide products. If you believe there is an issue with the product received, please get in touch with our Customer Support team at [email protected] within seven days of receiving the order.

2.2. Home Lab Equipment: To initiate a return for home lab equipment, please get in touch with our Customer Support team at [email protected] within 30 days of the purchase date. Please provide your order number and a detailed reason for the return. Our team will provide further instructions on the return process.

3. Refund Processing

3.1. Once a return is approved, refunds for home lab equipment will be processed within five business days after receiving and reviewing the returned item. The refund will be delivered to the initial approach of payment.

4. Damaged or Imperfect Products

4.1. If you receive a spoiled or defective item, please get in touch with our Customer Support team at [email protected] within seven days of receiving the order. Include your order number and clear photos of the damaged or defective item. We will work with you to provide a replacement or issue a refund.

5. Contact Information

If you have any queries or concerns concerning our Refund Policy, please get in touch with us at: